The Bank of Nova Scotia, commonly known as Scotiabank, announced on Friday that it has fixed a technical issue that disrupted services for thousands of its clients in Canada. The problem, which began early in the day, led to numerous complaints about missing paychecks and other financial issues.
In an email statement, the bank confirmed that the technical glitch affecting inbound payments has been resolved. “Clients will start to see their payments posted to their accounts,” Scotiabank said. The bank also assured customers that any fees incurred due to the issue would be refunded.
The problem was first reported by Downdetector.com, a website that tracks service outages based on user reports. By 10:30 EDT (14:30 GMT), over 3,000 customers had reported issues. Many clients expressed frustration on social media, particularly as some were unable to receive their paychecks on time, impacting their ability to pay rent and manage other expenses.
Scotiabank, which is Canada’s third-largest bank by assets, serves more than 11 million clients across retail, small business, and commercial banking sectors in the country. The bank has been addressing the situation and working to restore normal service levels for all affected customers.
The incident highlights the ongoing challenges faced by financial institutions in maintaining robust and reliable technology systems to support their operations and customer needs.
